To Bot Or Not? The Rise Of AI Chatbots In Business

According to CITI research, Facebook Messenger chatbots are developing 70 percent faster than iOS apps were at this same stage in their life cycle. Up to 80 percent of survey respondents said they planned to use some sort of chatbots by 2020—and for good reason. And according to Juniper Research, businesses using chatbots could save $8 billion per year by 2022 in banking and healthcare alone. READ MORE ON: FORBES

BusinessYusra Hamid